Setting up your DEWA

The Dubai Electricity and Water Authority is the only electricity and water supplier in Dubai.  If you’re a resident and are renting or buying a property in Dubai, you must arrange for your DEWA connection to be set up and then pay your DEWA bill every month.

Your DEWA bill will include your water usage, electricity usage, cooling charges if you pay for your AC and then a housing fee.  The housing fee is comprised of 5% of the annual rental cost of the property divided equally across 12 months.  This is a static component to the bill and does not change, so keep this in mind when you’re looking for a property in Dubai.

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Activating Your Supply

By performing the Move In or Activation of Supply you will allow DEWA to supply water and electricity to your property, receive your monthly bills and receive SMS notifications.

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Fees

The initial connection fee depends on the type of property you are trying to connect.

For an apartment the fee is 2,000 AED (£410) and the fee for a villa is 4,000 AED (£820).

Procedure

You can decide to either connect your DEWA online or in-person.  The online procedure is very easy although both are fine to do.

Online

To proceed with the online procedure you should first create an account with DEWA and then fill in the online application form with your Ejari Number and your DEWA Premise Number.

You will then be required to pay your security deposit using ePay.  Within 24 hours your electricity and water will be connected.

In-Person

If you would prefer to do this in-person, you should collect the DEWA application form and then submit the application form.  You will be required to produce your Ejari Number at this time too.

Then you will pay the security deposit at the payment counter and collect your receipt.

You should have activation of supply within 24 hours.

Required Documentation

To complete the set-up procedure you’re going to need your Ejari Number and your DEWA Premise Number.

 

If you’re not aware, your Ejari is your tenancy contract.  Ejari is a system that is governed by RERA to make registration of rental / lease agreements easy and accessible to Owners and Real Estate Management Companies of various categories. The Ejari system provides a full portfolio of services beyond registering the initial lease agreement. Renewals, cancellations, transfers and terminations can all be logged.